Security and confidentiality policy
General Terms & conditions
PRIVACY POLICY
This privacy policy applies to all sites and platforms published by SOFIBIM Bagatel, registered in the Paris Trade and Companies Register under no. 508 292 083, whose registered office is located at 54 Avenue Marceau, 75008 Paris, represented by CORNU Célia in her capacity as Managing Director (hereinafter "the Company" or "Compagnie Hôtelière de Bagatelle"), and in particular the website accessible at the URL address: https://www.cie-bagatelle.com/ (hereinafter "the Site").
Via the Site, the Company offers various services presented in the General Terms and Conditions of Sale (hereinafter "the Services").
The company, concerned about the rights of individuals, particularly with regard to automated processing, and in a desire for transparency with its customers, has established a policy covering all such processing, the purposes pursued by the latter and the means of action available to individuals so that they can best exercise their rights.
The Compagnie Hôtelière de Bagatelle undertakes to implement adequate measures for the protection, confidentiality and security of Personal Data in accordance with the regulations in force in France and the European Union, in particular the General Regulation on the Protection of Personal Data EU 2016/679 of April 27, 2016 and the rules of national law adopted for its application.
For any further information on the protection of personal data, we invite you to consult the website: https://www.cnil.fr/The Compagnie Hôtelière de Bagatelle invites you to read this Policy carefully to learn about and understand the processing of Personal Data.In any event, we undertake to respect the following two (2) essential principles:the individual remains in control of his or her personal data;
data is processed in a transparent, confidential and secure manner.
1. Identity of the data controller
SOFIBIM Bagatel, registered in the Paris Trade and Companies Register under no. 508 292 083, with its registered office at 54 Avenue Marceau, 75008 Paris.
Compagnie Hôtelière de Bagatelle acts as Data Controller for the following activities:
Management of contact requests
Newsletter management
Online booking and payment management
Cookies
2. Contact details for our DPO
Our Data Protection Officer (hereinafter "DPO") is available to respond to all requests, including the exercise of rights, relating to your personal data.
You can contact him :Either by e-mail at the following address: dpo@cie-bagatelle.comOr by post: 54 Avenue Marceau, 75008 Paris
3. Data collection & origin
Via the website, Compagnie Hôtelière de Bagatelle and its partners process personal data concerning you. We consider that this data comes directly from you.
In all cases, you are informed of the purposes for which your data is collected by us via the various online data collection forms or via our Cookie Policy.
Your personal data collected by Compagnie Hôtelière de Bagatelle is processed in accordance with the purposes set out at the time of collection, in compliance with the RGPD and CNIL guidelines.
4. Processing purposes and legal basisBelow you will find details of how we process your personal data.
4.1 Managing contact requests
When you send us your personal data for this purpose, it will be processed for the following purposes
Making contactAnswering requests received via the site form
Processing is based on your consent.
4.2 Newsletter managementWhen you provide us with your personal data for this activity, it will be processed for the following purposesSending customer newsletters
Sending newsletters to prospective customersNewsletter subscription management
Processing is based on your consent.
4.3 Online booking and payment management
When you provide us with your personal data in connection with this activity, it will be processed for the purposes of :
Process, manage and deliver your reservation
Manage your stay: manage access to rooms, track your consumption (telephony, bar, pay TV, etc.)
manage your payments and banking transactions in connection with a reservation
Manage our relationship with our customers before, during and after their staySecure payment operations by determining the level of fraud risk associated with each transaction.This processing is necessary for the execution of pre-contractual and contractual measures established for the purpose of confirming your reservation.
4.4 Cookies
Operations relating to this processing are carried out for the following purposes:Monitoring site navigation;Audience measurement;Carrying out or facilitating the transmission of a communication via an electronic communications network;Provision of an information society service expressly requested by the subscriber or user.Universal analytics" data is collected via IP addresses by Google Analytics. They enable us to measure the Site's audience, consultations and any errors in order to improve the browsing experience.This processing is based on legitimate interest for functional cookies, and is based on the consent of the persons concerned for the others.
5. Categories of data collected
You can consult the details of your personal data that we are likely to process in the context of the treatments presented above. (The compulsory or optional nature of the personal data collected and the possible consequences of failure to reply are indicated on the associated forms at the time of collection).
NB: the lists of data provided below are not intended to be exhaustive and are intended above all to inform you of the categories of data that Compagnie Hôtelière de Bagatelle is likely to process.
You provide us with some of this data when:
You fill in the contact and registration forms on the Site;
You fill in the contact and registration forms on the Site;You use the various means of contact available on the Site (telephone, e-mail, chat);You browse the Site;
5.1. Data collected for processing: Management of contact requests
Information from non-commercial communication material: Communication content, Information exchanges
Identity-related information: Personal e-mail, Last name, First name
Information relating to professional life: Professional e-mail
5.2. Data collected for processing: Newsletter management
Identity information: Personal e-mail, Birth name, Spouse's name, First name
Professional information: Professional e-mail
5.3. Data collected for processing: Online booking and payment management
Financial information: Card verification code (CVC), Card expiry date, Card number, Card type
Identity information: Personal e-mail, Nationality, Birth name, Spouse's name, First name, Private landline telephone, Private mobile telephone
Electronic data: IP address
Service information: Booking date, Arrival and departure dates, Customer purchase details, Transaction number, Booking number, Selected rate, Any other information provided by the customer.
5.4. Data collected for processing: Cookie management
Electronic information: IP addresses, MAC addresses, history of pages visited
6. Recipients
The recipients of your data are primarily ourselves, for processing your orders and managing customer relations. More specifically, the internal recipients are: the sales department, the marketing department, and the teams of the hotel concerned by your reservation (with specific authorizations for each department).
Other recipients of your personal data may include our IT service provider, our payment and payment security service providers, our hosting service provider, our delivery service providers, as well as our third-party service providers and third-party platforms.
Other organizations that may have access to your data are :
Where applicable, the relevant courts, mediators, chartered accountants, statutory auditors, lawyers, bailiffs, debt collection agencies;
Third parties who may place cookies on your terminals (computers, tablets, cell phones, etc.) with your consent (for more details, see our Cookie Policy);
Your personal data will not be communicated, exchanged, sold or rented without your prior express consent, in accordance with applicable legal and regulatory provisions.
7.Retention period
We do not keep your personal data longer than is necessary for the purposes for which it was collected, as described in article 4 of this Policy, and if necessary increased by the periods required by law.
You can check the retention periods applied to the processing that concerns you by making a request to our Data Protection Officer by e-mail to dpo@cie-bagatelle.com.
8. Data transfers outside the European Union
In some cases, your personal data will be stored on servers located outside the EEA.This is notably the case when we transfer information to some of our partners, notably via cookies to Google, likely to store in servers in the United States. We have ensured that standard contractual clauses approved by the European Union Commission are in place in order to contractualize the security obligations and measures provided for by the RGPD, as provided for in its Article 46.You may request access to documents ensuring the presence of appropriate safeguards by making a request to our Data Protection Officer by e-mail to dpo@cie-bagatelle.com.
9.Social networks
When you visit us on social networks, they may process personal data about you using their cookies. We do not control these cookies on social networks. In addition, we are unable to access your accounts unless you take affirmative action to do so.We invite you to refer to the privacy policies of the social networks concerned for information relating to their use of your personal data.
10. Security and confidentiality of personal data
The Compagnie Hôtelière de Bagatelle complies with the RGPD and the French Data Protection Act (Loi Informatique et Libertés) with regard to the security and confidentiality of your data.We implement all necessary technical and organizational measures to ensure the security of our personal data processing and the confidentiality of the data we collect.In this respect, we take all necessary precautions, in view of the nature of the data and the risks presented by the processing, to preserve security and, in particular, to prevent data from being distorted, damaged or accessed by unauthorized third parties (physical protection of premises, secure https protocol, logging and traceability of connections to software deployed internally).
11. Your rights concerning your personal data
In accordance with the French Data Protection Act and the RGPD, you have the following rights:
Right to information on the processing of Personal Data.
The Compagnie Hôtelière de Bagatelle undertakes to use its best efforts to provide concise, transparent and accessible information on the conditions under which your Personal Data is processed.
Right of access to Personal Data
You may access your Personal Data processed by Compagnie Hôtelière de Bagatelle and have the right to receive a copy in electronic form (for any additional copies, Compagnie Hôtelière de Bagatelle will be entitled to charge a fee based on the administrative costs incurred).
Right to erasure ("right to be forgotten") and rectification of Personal Data
You have the right to request the deletion and/or rectification of any Personal Data concerning you that is erroneous or obsolete.
It should be noted that Compagnie Hôtelière de Bagatelle may retain certain Personal Data when required to do so by law or for legitimate reasons. It is possible that if your Personal Data is deleted following your request and before the expiry of the valid retention period, this may prevent us from providing you with the services you expect from us.
Right of complaint to a supervisory authority
If you consider that the efforts made by Compagnie Hôtelière de Bagatelle to preserve the confidentiality of Personal Data do not guarantee respect for your rights, you have the possibility of lodging a complaint with the competent supervisory authority (CNIL or any other authority mentioned on the list available from the European Commission).
You can exercise all the above rights by contacting our Data Protection Officer at dpo@cie-bagatelle.com.
12. Minors
The Compagnie Hôtelière de Bagatelle website is not intended for minors. La Compagnie Hôtelière de Bagatelle does not voluntarily collect personal data from minors under the age of 15.
13. Modification of this policy
The mentions and verification of the website were carried out by https://blockproof.fr on January 10, 2024.
Compagnie Hôtelière de Bagatelle reserves the right to modify this Policy at any time in order to comply with legislative and regulatory changes and/or to improve it.
In the event of modification, a new version will be updated and posted online with the "Last updated" date.
14. Cookies
Cookies" are small text files of limited size that enable us to recognize your computer, tablet or cell phone in order to personalize the services we offer you.
To give you a clearer idea of the information that cookies identify, you will find below a table listing the different types of cookies likely to be used on the Website, their name, purpose and retention period:
Facebook Pixel
The Facebook pixel helps us to recognize you when you return to our site and to provide you with targeted offers on Facebook according to your interests, as well as to track the ads we serve.
Google Analytics
Enables us to compile statistics on the number of visits to and use of various elements of the website (such as the content/pages you have visited).This data is used to improve the ergonomics of the site.
Most Internet browsers are configured by default to allow the deposit of cookies. Your browser gives you the opportunity to modify these standard settings so that all cookies are systematically rejected, or so that only some cookies are accepted or rejected, depending on the sender.
Each Internet browser has its own cookie management settings. To find out how to modify your cookie preferences, click on the links below to access the appropriate menu in your browser:
Chrome: https://support.google.com/chrome/answer/95647?hl=fr
Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookiesInternet
Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/11.0/mac/10.13
For further information on cookie management tools, please consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
If you have any questions or require further information about this cookie policy, please contact us at dpo@cie-bagatelle.com.
15.Applicable law
The present conditions of use of the site are governed by French law and are subject to the jurisdiction of the courts of the publisher's registered office, subject to a specific attribution of jurisdiction arising from a particular legal or regulatory text.
