Security and confidentiality policy
General Terms & conditions
These General Terms and Conditions of Sale apply, without restriction or reservation, to any reservation of hotel rooms by the Customer on the Hotel's website.
The Customer is required to read them before making any reservation and to accept them in order to validate his/her reservation.
These General Terms and Conditions of Sale are available at all times on the Hotel's website.
These General Terms and Conditions of Sale may be subject to subsequent changes, but the version applicable to the Customer's purchase is the one in effect on the website at the time of the reservation.
Validation of the reservation by the Customer implies acceptance without restriction or reservation of these General Terms and Conditions of Sale (including the Personal Data Charter).
- Reservation :
Non-cancellable, non-refundable and non-changeable room rate.
The total amount of your stay will be charged in case of cancellation or no-show.
Free cancellation of your reservation up to 1 day before arrival (before 12:00 noon local time).
In case of no-show or late cancellation, you will be charged the full amount of the first night's stay.
For each reservation, a pre-authorization will be made on the payment card provided.
The payment card used for the online reservation must be presented upon arrival.
The rates quoted are in Euros and include VAT.
Any change in the applicable VAT rate will automatically be reflected in the rates indicated on the date of invoicing. The same will apply to any change or introduction of new legal or regulatory taxes imposed by the competent authorities.
The tourist tax is not included and must be paid on site.
A reservation is considered as a group reservation when 6 rooms are booked simultaneously. Specific sales conditions and rates will be applied. We invite you to use the "Group Quote" widget on the home page of the hotel website.
The Client acknowledges that he/she is aware of the nature, destination and reservation terms and conditions of the Services offered by the Hotel and that he/she has requested and obtained the necessary information to make his/her reservation with full knowledge of the facts. The Customer is solely responsible for his/her choice of services and their suitability for his/her needs, and the Hotel shall not be held liable in this regard.
The Hotel reserves the right to cancel or refuse any reservation made by a Customer with whom there is a dispute concerning the payment of a previous reservation or the communication of an invalid payment card.
Each reservation is nominative and cannot be transferred to a third party under any circumstances.
The Hotel is a completely non-smoking area. The client will be held responsible for any direct and/or indirect damage resulting from the act of smoking in the hotel. He will therefore be liable for the full amount of the costs of cleaning and restoring the damaged element or space to its original state.
The Client will be held responsible for all direct and/or indirect, consequential damage that he/she may cause in the room reserved or that he/she may cause within the Hotel. Consequently, he/she undertakes to compensate the Hotel for the amount of said damage, without prejudice to any damages and interest that may be due, as well as any legal fees incurred by the Hotel.
In the event of an exceptional event, force majeure or the impossibility of making the reserved room available to the Customer, the Hotel reserves the right to accommodate the Customer in whole or in part in a hotel of an equivalent category, for services of the same nature and subject to the Customer's prior agreement.
Photos taken within the hotel (room and common areas) may not be taken for professional use without prior authorization from the management.
For reasons of security of goods and people the establishment is under video surveillance.
In accordance with Article L 221-28 of the Consumer Code, the Customer does not have the right of withdrawal under Article L 221-18 of the Consumer Code, given the nature of the services provided.
The contract is therefore definitively concluded as soon as the Client makes the reservation according to the terms and conditions specified in these General Terms and Conditions of Sale.
The fact that a natural person (or legal entity) makes a reservation on the Hotel's website implies full and complete acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Services ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document that would be unenforceable against the Provider.
Any complaint about the quality of the services provided must be submitted to the hotelier during the stay.
In connection with the use of its services, and in particular the services accessible on its website, mobile site and mobile applications, SOFIBIM BAGATEL, as data controller, may collect and process personal data about you, either directly or through its subsidiaries.
SOFIBIM BAGATEL, a SAS with capital of 200,122,611.30 euros registered in the Paris Trade and Companies Register under number 508 292 083, whose registered office is located at 54, avenue Marceau 75008 Paris, is a company in the SOFIBIM BAGATEL GROUP, whose business is conducted under the trade name COMPAGNIE HÔTELIERE DE BAGATELLE.
At May 25, 2018, GROUPE SOFIBIM BAGATEL also comprised the following companies::
- HOTEL PLATINE, SAS, registered with the Paris Trade and Companies Register under number 522 056 597, headquartered at 54 avenue Marceau 75008 Paris.
- HOTEL VICE-VERSA, SASU, registered with the Paris Trade and Companies Registry under number 301 292 603, with registered offices at 54 avenue Marceau 75008 Paris
- HOTEL LES PLUMES, SASU, registered with the Paris Trade and Companies Registry under number 522 057 876, headquartered at 54 avenue Marceau 75008 Paris.
- HOTEL LES THEATRES, SASU, registered with the Paris Trade and Companies Register under number 398 754 010, head office at 54 avenue Marceau 75008 Paris.
- THE CHESS HOTEL, SASU, registered with the Paris Trade and Companies Register under number 552 103 764, head office at 54 avenue Marceau 75008 Paris
- LE ROCH HOTEL ET SPA, SASU, registered with the Paris Trade and Companies Register under number 794 046 144, headquartered at 54 avenue Marceau 75008 Paris.
- L'HOTEL DE L'ABBAYE SAS, registered with the Paris Trade and Companies Register under number 712 062 744, headquartered at 54 avenue Marceau 75008 Paris.
SOFIBIM BAGATEL GROUP is committed to protecting the privacy of its customers, loyalty program members, prospective customers and visitors to its websites, mobile sites and mobile applications. All processing of personal data implemented as part of the services accessible complies with applicable local regulations on the protection of personal data and in particular with the provisions of the French Data Protection Act of January 6, 1978, as amended, and EU Regulation 2016/679 on Data Protection (RGPD).
SOFIBIM BAGATEL also implements appropriate internal procedures to raise awareness among its employees and ensure compliance with these rules within its organization.
SOFIBIM BAGATEL Group's data protection commitments
SOFIBIM BAGATEL GROUP undertakes to guarantee a high level of protection for the personal data of its customers, prospects, users of its websites, mobile sites and mobile applications and any other person whose personal data it processes.
SOFIBIM BAGATEL GROUP undertakes to comply with the regulations applicable to all processing of personal data that it implements. In particular, SOFIBIM BAGATEL GROUP undertakes to comply with the following principles:
- Your personal data is processed lawfully, fairly and transparently (lawfulness, fairness, transparency).
- Your personal data is collected for specified, explicit and legitimate purposes, and is not further processed in a way incompatible with these purposes (purpose limitation).
- Your personal data is stored in an appropriate and relevant manner and is limited to what is necessary for the purposes for which it is processed (data minimization).
- Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay (accuracy).
SOFIBIM BAGATEL GROUP implements appropriate technical and organizational measures to guarantee a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the outset of processing operations.
Furthermore, SOFIBIM BAGATEL GROUP contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).
Lastly, SOFIBIM BAGATEL GROUP undertakes to comply with all other principles required by the applicable regulations on the protection of personal data, and more specifically concerning the rights conferred on data subjects, the length of time personal data is kept and the obligations relating to cross-border transfers of personal data.
Uses of collected data
In the course of our relationship, you may communicate your personal data to us by various means, and in particular on our websites, mobile sites and applications, when browsing, purchasing, booking, filling in various collection forms, subscribing to our e-newsletter, when you create an account on one of our applications, when you submit an application, when you post comments on our social networking pages, when you establish any contact with GROUPE SOFIBIM BAGATEL or when you send us your personal data in any other way.
Purpose of processing and legal basis
Your personal data is mainly used for reservation purposes, for the provision of specific services: accommodation, canvassing, customer loyalty, promotions, commercial information, satisfaction surveys, organization of competitions, new services and products designed to improve your customer experience in our establishments, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints, but also to ensure the security of your stay and to combat fraud.
In addition to cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the above-mentioned purposes is necessary in particular :
- to ensure performance of the hosting contract,
- to comply with a legal obligation (e.g. police records, etc.),
- for the purposes of the legitimate interests pursued by GROUPE SOFIBIM BAGATEL (in particular to develop new services and offers, improve the loyalty program, improve customer service, etc.).
More specifically, your data is used :
- to enable you to benefit from all the services available on the SOFIBIM BAGATEL GROUP websites, its mobile sites and its mobile applications: creation of a user account, e-newsletter, reservation management, assistance and complaints, loyalty program management, etc..,
- to enable you to browse our websites,
- to match our information, notifications, offers and other services to your interests,
- to be enriched by sharing certain information with privileged commercial partners in order to improve our knowledge of your centers of interest and to enable us to send you offers and other forms of personalized services (subject to your prior consent when required and to respect for your right to object, in accordance with the rules applicable to commercial canvassing),
SOFIBIM BAGATEL GROUP undertakes to keep your personal data for no longer than is necessary for the purposes for which they are processed. Furthermore, SOFIBIM BAGATEL GROUP keeps your personal data in accordance with the retention periods imposed by the applicable laws in force.
These retention periods are defined according to the purposes of the processing carried out by SOFIBIM BAGATEL GROUP and take particular account of applicable legal provisions imposing a specific retention period for certain categories of data, as well as any applicable limitation periods.
SOFIBIM BAGATEL GROUP undertakes to keep your personal data for no longer than is necessary for the purposes for which it is processed. Furthermore, SOFIBIM BAGATEL GROUP keeps your personal data in accordance with the retention periods imposed by the applicable laws in force.These retention periods are defined according to the purposes of the processing carried out by SOFIBIM BAGATEL GROUP and take particular account of applicable legal provisions imposing a specific retention period for certain categories of data, as well as any applicable limitation periods.
Access to personal data Recipients of your data
The data collected on the SOFIBIM BAGATEL GROUP websites, mobile sites and mobile applications may be communicated to authorized SOFIBIM BAGATEL GROUP personnel, its partners or its ancillary service providers, as part of the performance of all or part of the services referred to above. We remind you that in this context, SOFIBIM BAGATEL GROUP requires its service providers to implement strict confidentiality and data protection measures. In addition, and as for any company providing hospitality services, in accordance with the laws and regulations applicable in France, SOFIBIM BAGATEL GROUP may be required to provide personal information to the French public authorities (police, gendarmerie...). This is the case, for example, for the completion of arrival formalities at our establishments by the transmission of the police form.
Data transfers outside the European Union
Some of the above-mentioned recipients may be located outside the European Union and may have access to all or part of the personal data collected by SOFIBIM BAGATEL GROUP for the purposes of performing the hosting contract.
In this context, SOFIBIM BAGATEL GROUP undertakes to guarantee the protection of your data in accordance with the strictest rules, in particular through the signing, on a case-by-case basis, of contractual clauses based on the European Commission's model, or any other mechanism that complies with the RGPD, whenever your personal data is processed by a service provider outside the European Economic Area and whose country is not considered by the European Commission to provide an adequate level of protection.
Exercising your rights
In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights of limitation and opposition to the processing and portability of your personal data.
In addition, you have the legal right to define directives concerning the fate of your personal data post mortem.
In addition, any person who was a minor at the time their personal data was collected is entitled to have it deleted as soon as possible.
These rights may be exercised by writing to the following address:
Data Protection Department
54, Avenue Marceau
In this context, we kindly ask you to include with your request the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity.
For certain specific services, these rights may be exercised directly online (management of your user account, management of your reservations, loyalty program, etc.).
You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés in the event of a breach of the regulations applicable to the protection of Personal Data and in particular the RGPD.
As part of the loyalty program, you have the possibility of exercising your rights, withdrawing your consent, or addressing any questions or complaints, by contacting GROUPE SOFIBIM BAGATEL at the address mentioned above.
SOFIBIM BAGATEL GROUP will cooperate where necessary to ensure the exercise of your rights, or to provide you with answers to any questions or complaints you may have.
You have the right to object to the processing of your personal data for commercial prospecting purposes. Where required by law, your data will only be used for electronic canvassing purposes after obtaining your explicit consent.
Furthermore, if you no longer wish to receive GROUPE SOFIBIM BAGATEL's electronic newsletter by e-mail, you can click on the unsubscribe link located at the bottom of each communication.
If you do not wish to receive offers from SOFIBIM BAGATEL GROUP and our partners, you can update your communication preferences in your profile by logging into your account.
In accordance with French and international laws and regulations, failure to communicate or inaccuracy of certain data may lead to a decision to refuse access to hosting.
GROUPE SOFIBIM BAGATEL is constantly striving to improve its electronic services to make them more accessible to customers, potential customers and visitors. For example, the SOFIBIM BAGATEL GROUP's websites, mobile sites and applications provide you with round-the-clock access to online reservations and services.
In order to constantly improve the quality of the services offered on the sites and to match them to your expectations, SOFIBIM BAGATEL GROUP may use "cookies", text files used to identify your terminal when you connect to one of our services.
The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) enables SOFIBIM BAGATEL GROUP to collect personal information and data. Depending on the settings you choose for your terminal, cookies enable you to:
- to use the main features of the GROUPE SOFIBIM BAGATEL websites,
- optimize our websites and detect any technical problems,
- remember your choices and preferences and personalize your user interface,
- to compile statistics for the purpose of managing traffic and the use of the various elements making up the SOFIBIM BAGATEL GROUP websites (sections visited, route taken by the user), in order to improve the ergonomics of the sites and the services offered,
- to evaluate the effectiveness of our advertising campaigns by counting and evaluating the number of sales and clicks based on our advertising investments,
- to know the content of the pages you consult, the availability searches you carry out, the information you chose to share when registering on other sites, the pages and web sites you may have consulted,
- to share information with other websites in order to offer you relevant advertising and announcements,
- share information on social networks.
Depending on your cookie settings, certain cookies may be sent to or read by third parties (advertising service providers, communications agencies, etc.) belonging to SOFIBIM BAGATEL GROUP.
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for GROUPE SOFIBIM BAGATEL. We therefore implement all appropriate technical and organizational measures, taking into account the nature, scope and context of the personal data you provide and the risks presented by their processing, to protect the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data. This ensures that you can pay for your reservations in complete confidentiality and security.
We offer you a secure online payment system using the latest technology.
SOFIBIM BAGATEL GROUP strives to combat identity theft on the Internet. This is why we use, for example, a system to detect fraudulent payments made by credit card. This system is designed to protect you in the event of loss or theft of your bank card.
The security and confidentiality of personal data depend on the good practices of each individual. That's why we ask you not to share your passwords with third parties, to always log out of your profile and your social account (especially if you have linked accounts), and to close your browser window when you've finished working, especially if you're accessing the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.
We strongly advise you not to distribute to third parties or publish on social networks any document issued by SOFIBIM BAGATEL containing your personal data (your reservation number, etc.).
Lastly, SOFIBIM BAGATEL GROUP has set up a security breach management procedure that enables us to effectively apprehend any personal data breaches, to notify the competent authority of such breaches without delay, and to warn you when such a breach is likely to affect your personal data.
SOFIBIM BAGATEL GROUP does not collect or process personal data relating to children under the age of 16 without the prior consent of the child's parents or guardians.
If personal data relating to children is collected via the SOFIBIM BAGATEL GROUP website, applications or mobile sites, parents or guardians may object by contacting us at the address given at the bottom of this page.
Furthermore, as stated above, a child who was a minor at the time of collection of his or her personal data may obtain its deletion as soon as possible.
On several pages of the SOFIBIM BAGATEL GROUP websites, you can click to access the websites of other companies. We advise you to read the policy of these sites outside the responsibility of SOFIBIM BAGATEL GROUP relating to the processing and protection of personal data, as the conditions on these sites may differ from those of SOFIBIM BAGATEL GROUP. SOFIBIM BAGATEL GROUP will not be held responsible for the processing of personal data by these other websites.
If you have any further questions about this policy or the way in which SOFIBIM BAGATEL GROUP handles your personal data, please contact our representative at the following address: email@example.com
Le GROUPE SOFIBIM BAGATEL reserves the right to adapt the personal data protection policy and undertakes to inform you of any changes or additions on its website.